Shoptech Support

At Shoptech, we prioritize efficient and transparent customer support. Our powerful Ticket System simplifies the task management, time tracking, and communication process between our clients and our team.

With our Ticket System, clients can conveniently submit support requests via email to support@shoptech.media, eliminating the need for repetitive logins and streamlining ticket creation. Upon receiving an email, our system automatically generates a ticket and attaches it to the corresponding company profile.

When we respond to a ticket, the sender receives an email notification with the reply and a direct link to our system, ensuring easy access to the ticket and keeping clients engaged in the support process.

Hour Packages for Better Rates:

ticket system

To offer flexibility and cost-effectiveness, we provide hour packages for ongoing support. Clients can purchase 10, 20, or 50-hour packages, with the 50-hour package including an additional 5 hours. These hours are conveniently tracked in the client’s company profile.

Efficient Task Management:

If a ticket requires bug fixes or custom development, a task is created and linked to the specific ticket ID and thread. Our Task System efficiently organizes and prioritizes tasks, ensuring prompt resolution. Each task is assigned to a developer, and time tracking begins when work commences.

Approval and Deduction of Hours:

Once a task is completed, it undergoes testing. Upon client approval, hours are deducted from their account, ensuring accurate time tracking and transparent billing.

Comprehensive Overview:

Our system provides clients with a comprehensive overview of all tickets and tasks, enabling easy tracking and monitoring of support requests. Clients can quickly identify associated tickets when accessing specific tasks, streamlining the support experience.

Simplified Collaboration:

For cases involving third-party businesses, we assign them to the client’s account, simplifying collaboration and task management.

Enhanced Visibility and Accountability:

Tracking support requests is vital for clients to have visibility into the status and progress of their tasks. Our Ticket System empowers clients to monitor the lifecycle of their tickets and tasks, fostering trust, accountability, and effective collaboration.

Dedicated Support, Even on Weekends:

While we prioritize weekends and don’t respond to support requests during that time, urgent issues impacting website visibility or online sales receive immediate attention. We strive to promptly resolve critical situations, demonstrating our commitment to our clients’ success and continuous operation.

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